Due to the extreme high demand of our bereavement gifts orders are taking 1 working day to process but will still be delivered 1st class once processed, we are working around the clock and apologise for any inconvenience this may cause
If your order is placed after 2pm we will send it the next working day.
Please note we do not post out on Saturdays, Sundays or bank holidays and in times of extreme busy periods orders can take a little longer to process than normal.
Orders usually take 1-2 working days to arrive after dispatch via courier however items sent by an post standard mail may take slightly longer at busy periods.
Our aim is to post out every order we receive on the next working day if ordered by 2pm, however, in times of extreme busy periods orders can take a little longer to process than normal.
We can deliver to your permanent residential address or your place of employment.
After you hit the Submit button you will receive an email as confirmation that the order has been placed. Please allow up to 30 minutes for this email to arrive. A second email will be sent once your order has been completed and dispatched.
Please email us at firstname.lastname@example.org with your name, address and a photo of the damaged item
Regrettably mistakes can happen, if the invoice states an item should be in your parcel but its not, please contact us at email@example.com within 7 days of receiving your order, and we will rectify the mistake as quickly as possible.
Please provide us with a photo and a short description of the error and include name, address and phone number to firstname.lastname@example.org so we can deal with the issue.
Faulty products : Under the Consumer Rights Act you have a right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund up to 30 days from receipt. If possible, please advise us of any problems within 7 working days of receipt so we can put things right as soon as we can. Subject to inspection and acceptance by us, we will refund or provide a replacement as applicable.
Non-faulty products: To be reasonable, if non-faulty goods have been returned to us in a non re-sellable condition, we reserve the right to refuse a refund. Also, please note we can only make refunds in all instances via the credit/debit card used for the original transaction.
We’re afraid we cannot refund the cost of postage incurred by returning the item(s) to us, nor refund the original cost of delivery, unless of course we agree that you have received damaged or faulty goods. If the items are damaged or appear faulty, please return them to us at the address below
Precious Journey Gifts
6-9 Trinity Street
Please check at your local post sorting office as if you were out when the parcel was delivered it may have been returned there. If they do not have the parcel, please call us on: 0860261840.
If undelivered, the item will be returned to us so we will contact you if this happens to arrange re-delivery. If the delivery information you provided was incorrect or the parcel was left at the sorting office for over 2 weeks without being collected, DPD will require payment for a re-delivery.
In the unlikely event of a lost parcel please contact us within 28 days.
Refunds can not be made after 28 days.
If you have not received your parcel please contact us on 0860261840
You can return your items purchased online to us by post.
Please note it is very important to include your name and contact details with the return. Failure to do this will result in a delay in processing your return.
You will need to pay the appropriate post charge, please make sure you obtain a receipt as proof of post and keep this until your refund is confirmed.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains ‘returned goods’ or similar. If your parcel is stopped in irish customs and a charge levied, we will refuse payment and the package will be returned to you.